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FAQ's

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Frequently Asked Questions

 

Phone orders?

We are processing all orders over the phone while we set up our on-line processor for credit card orders.

 

Who will bill my credit card?

Kava Chocolate

 

From what location is my order being shipped?

Our orders are shipped from our shipping facilities in California.

 

What is your return policy?

Money back guarantee listed below.

 

How can I track my package?

In most cases, we will post your tracking number immediately after your order has shipped via USPS. Track orders

Need help? Contact us: info@kavachocolate.com

 

Having trouble with an order? info@kavachocolate.com

Money Back Guarantee

At Kava Chocolate we want you to be completely satisfied.  Try our products, and if you’re not completely satisfied email us, and we’ll refund you 100% of your purchase upon the safe return of the unused portion.

 

We want you to feel completely confident in Kavachocolate.com and our quality products. We are so confident in our products we offer a money-back guarantee.

 

If you are unsatisfied with the products you receive or if our products are not 100% what we claim them to be, simply return the unused portion to Kavachocolate.com and you will be fully refunded. It’s just that simple! We’re offering this guarantee because we truly want this to be a risk-free option for you. Try it. If you don’t like it, just email us at any time during the first 30 days and we’ll refund you 100% of the products purchased upon safe return.  It’s that easy!

 

How to Schedule a Return: To return an item, simply email us at info@Kavachocolate.com and we will contact you within 24 hours to schedule your return. Credit card orders will be refunded to the card used for your purchase. If you have any questions about our return policy or about a specific return please contact us.

 

Privacy

This Privacy Policy governs the manner in which Kava Chocolate collects, uses, maintains and discloses information collected from users (each, a “User”) of the Kavachocolate.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Kavachocolate.com.

 

Personal identification information

Kava Chocolate may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

Kava Chocolate may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

 

Kava Chocolate may collect and use Users personal information for the following purposes:

 

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

 

To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

 

To improve our Site

We may use feedback you provide to improve our products and services.

 

To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

 

To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

 

To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

 

Changes to this privacy policy

Kava Chocolate has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

info@kavachocolate.com

 

Terms and Conditions

Agreement between user and Kavachocolate.com

Kavachocolate.com website (the “Site”) is comprised of various web pages operated by Kava Chocolate and is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of Kavachocolate.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. Kavachoclate.com is a E-commerce Site that provides high quality, dietary supplements and kava products made from hemp oil with a high CBD cannabidiol content. These products include tinctures, and oils.

 

Electronic Communications

Visiting Kavachocolate.com or sending emails to info@kavachocolate.com constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

 

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Kava Chocolate is not responsible for third party access to your account that results from theft or misappropriation of your account. Kava Chocolate and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

Kava Chocolate does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 21, you may use kavachocolate.com only with permission of a parent or guardian.

 

Cancellation/Refund Policy

If you are unsatisfied with the products you receive or if our products are not 100% what we claim them to be, simply return the unused portion to Kavachocolate.com and you will be fully refunded. It’s just that simple! We’re offering this guarantee because we truly want this to be a risk-free option for you. Try it. If you don’t like it, just email us at any time during the first 30 days and we’ll refund you 100% of the products purchased upon safe return.

 

Links to third party sites/Third party services

Kavachocolate.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Kava Chocolate and is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Kava Chocolate is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Kava Chocolate of the site or any association with its operators.

Certain services made available via Kavachocolate.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the Kavachocolate.com domain, you hereby acknowledge and consent that Kavachocolate.com may share such information and data with any third party with whom Kava Chocolate has a contractual relationship to provide the requested product, service or functionality on behalf of Kavachocolate.com users and customers.

 

No unlawful or prohibited use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use Kavachocolate.com strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to Kava Chocolate that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Kava Chocolate or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Kava Chocolate content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Kava Chocolate and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of  Kava Chocolate or our licensors except as expressly authorized by these Terms.

 

Use of communication services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or  labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations. Kava Chocolate has any obligation to monitor the Communication Services. However, Kava Chocolate reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Kava Chocolate reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. Kava Chocolate reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Kava Chocolate sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Kava Chocolate does not control or endorse the content, messages or information found in any Communication Service and, therefore, Kava Chocolate specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Kava Chocolate spokespersons, and their views do not necessarily reflect those of Kava Chocolate. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.

 

Materials provided to Kavachocolate.com or posted on any Kava Chocolate web page

Kava Chocolate do not claim ownership of the materials you provide to Kavachocolate.com (including feedback and suggestions) or post, upload, input or submit to any Kava Chocolate Site or our associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Kava Chocolate, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. Kava Chocolate is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Kava Chocolate sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

 

Third Party Accounts

You will be able to connect your Kava Chocolate account to third party accounts. By connecting your Kava Chocolate account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

 

Using Our Products

Kava Chocolate will not be held liable to the results hereafter the use of our products. By taking the product, you are fully oriented of the indications, proper handling, and proper usage of the products, and you acknowledge and agree to the risks that may come herewith. Inclusive are health effects, allergic reactions, physiological changes and effects, body reactions, and any loss or damages that may occur thereafter. Herewith includes, any results found through the conduction of drug tests and any medical tests relating to the products.

 

International Users

The Service is controlled, operated and administered by Kava Chocolate from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Kava Chocolate Content accessed through Kavachocolate.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

 

Indemnification

You agree to indemnify, defend and hold harmless Kava Chocolate, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Kava Chocolate reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Kava Chocolate in asserting any available defenses.

 

Liability disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. KAVA CHOCOLATE AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. KAVA CHOCOLATE AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. PURE HEMP LABS LTD AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KAVA CHOCOLATE AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF KAVA CHOCOLATE OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

 

Termination/access restriction

Kava Chocolate reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Kava Chocolate as a result of this agreement or use of the Site. Kava Chocolate's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Kava Chocolate's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Kava Chocolate with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Kava Chocolate with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Kava Chocolate with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent an d subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

 

Changes to Terms

Kava Chocolate reserves the right, in its sole discretion, to change the Terms under which Kavachocolate.com is offered. The most current version of the Terms will supersede all previous versions. Kava Chocolate encourages you to periodically review the Terms to stay informed of our updates.

 

Contact Us

Please feel free to contact Kava Chocolate with any questions or comments regarding the Terms:

Charge Descriptor on CC statement  will show as : Kava Chocolate

 

Customer service : 208-304-3591

9:00am to 5:00pm PACIFIC standard time

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This product is not for use by or sale to persons under the age of 18. This product should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor's advice should be sought before using this and any supplemental dietary product. All trademarks and copyrights are property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease.  By using this site you agree to follow the Privacy Policy and all Terms & Conditions printed on this site. Void Where Prohibited By Law.